Shipping

Most shipping for domestic orders is via UPS. A per-item shipping fee is quoted based on the weight of the order.

International orders are delivered to your choice of freight forwarders for a fee to be agreed upon at the time the order is placed. Please contact us to arrange an alternate shipping method if desired.

Our in-stock items ship to you within three business days. Please contact us for more information. Inquiries will typically be responded to by our warehouse staff within 24 hours, except on Sunday.

*FREE SHIPPING within the continental United States is available where noted. Other products also qualify for FREE SHIPPING. Contact our Sales staff at 800-585-1285 for specifics.

Payment Methods

We accept VISA, MC and DISCOVER. Please contact us if you desire to pay by other means.

Brand Lighting will send your order to confirm in PDF format. In order to view PDF files on your computer, you must have a PDF reader program installed.
If you do not already have a PDF reader, Click here to download the latest version of Adobe Reader from Adobe's website at no cost . (Page will open in a new window.)

Sales Tax

Internet companies with a physical presence in a state are required to collect and report sales taxes on sales made to customers living within that same state.

Some products that are shipped direct collect sales tax.

• Tech Lighting to California 8.25%
• Tech Lighting to Illinois 8.75%
• Basic Source Architectural Lighting to California 7.5%
• Flos to New York 8.625%

Our showroom and warehouse are located in Florida. We collect sales tax on purchases from Florida shipped to Florida addresses. If you have further questions you can get the latest legal information at www.ecommercetax.com .

Custom Orders

Once an order has gone into production, it is not subject to cancellation. All orders custom orders are Final Sale. No returns. No refunds. All orders that ship dirctly from the factory are to be paid in full in at the time of order.

Defective Merchandise

Please inspect your lighting as soon as you recieve it. If you have received damaged merchandise contact Brand Lighting Customer Service immediately.

The person listed as the "Ship To" is responsible for filing any freight claims within 3 days of receiving merchandise. We are not responsible for manufacturer delays. The people listed as "Bill To" assume responsibility for any applicable sales tax, freight and handling charges. If you have any questions about whether these policies apply to your order, please contact Brand Lighting Customer Service .

Most of the time fan or lighting problems can be solved by calling the manufacturer's technical support telephone number. If they cannot solve the problem Brand Lighting will replace the damaged or defective product.

Before returning any merchandise please contact Brand Lighting Customer Service for a Returned Goods Authorization number.

Returning Merchandise

If you are unsatisfied with the purchased merchandise and it has not been installed you can return it. Under these conditions please contact Brand Lighting for a Returned Goods Authorization number within thirty (30) days of receiving the product. The product returned with a Brand Lighting RGA will be accepted for credit less a 25% to 50% restocking fee and shipping fees.

If you have any questions about this policy or the restocking fee that will aply to your particular item, please contact Brand Lighting Customer Service before placing an order.

The product must be returned in its original condition with all parts intact. A credit will not be issued if it is not the original product. Replacement or repair of defective product after thirty (30) days of receipt of shipment will be handled under manufacturer's warranty only.

Genuine Alabaster Products

Genuine alabaster is a natural stone that has random amounts of dark and translucent veining. No two pieces are alike and requests for match cannot be honored.

Basic Source Architectural Lighting genuine alabaster products are not returnable. Cultured alabaster products may be returned when approved by customer service and confirmed with an RGA number.

Pricing

Occasionally there are errors in pricing on this site. Although we will certainly try to be accurate, we reserve the right to not sell merchandise at pricing that is mistaken.

About This Site

We really appreciate all of the suggestions you have made. This site is a result of you, our customers and potential customers. As you use a search engine to find our site, I look at the words you searched and add more of that item to the site. When you ask about an item not on the site, I find it and add it. This site is by our customers and for our customers. Sometimes the product goes up for a customer to see before I have pricing for it. But, we are happy when you click to contact us and we get you the pricing as soon as the showroom opens.

The most common improvement suggested is adding a shopping cart for point-of-sale purchasing. We agree that this would be convenient., However we would have to remove manufacturers refuse to allow this. You notice that there are many items on the site un-priced. If prices are posted, they will close our account.

We would not be able to handle the custom and limited quantity items that we handle now.

If we were point-of-sale, we would have to sell the same things you are seeing on all of the other web sites.

So, there are 3 reasons you sometimes have to wait for pricing.

1. The item is new to the site, added in response to a customers question and I am awaiting pricing from the showroom

2. The item is custom and pricing depends on a lot of information we have to get from you.

3. Some manufacturers will close our account if we put a price on the internet.

Thank you for your patience.